1. Information gathering

We collect information when you register on our website, when you log in to your account, make a purchase, enter a competition, and/or when you log out. The information collected includes your name, email address, telephone number and/or credit card details (in the case of a direct purchase on our website).

In addition, for statistical purposes – to better understand how our website is used – we automatically receive and record information from your computer and browser, such as the page you are requesting. To respect your privacy, we use Matomo / Piwik and anonymised statistics; however, you can choose not to send statistics at the bottom of this page.

2. Use of information

Any information we collect from you may be used for:

Tailor your experience and meet your individual needs
To provide personalised advertising content
Improving our website
Improving customer service and meeting your support needs
Contact you by email
Organising a competition, a promotion or a survey

3. Privacy in the context of online commerce

We are the sole owners of the information collected on this website. Your personal information will not be sold, exchanged, transferred or disclosed to any other company for any reason without your consent, except where necessary to fulfil a request and/or transaction, such as to dispatch an order.

4. Disclosure to third parties

We do not sell, exchange or transfer your personally identifiable information to third parties. This does not include trusted third parties who assist us in operating our website or conducting our business, provided that such parties agree to keep this information confidential.

We believe it is necessary to share information in order to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, breaches of our terms of use, or where we are required to do so by law.

Non-personal information, however, may be provided to other parties for marketing, advertising or other purposes.

5. Protection of information

We implement a range of security measures to safeguard your personal information. We use state-of-the-art encryption to protect sensitive information transmitted online. We also protect your information offline. Only employees who need to carry out specific tasks (for example, billing or customer service) have access to personally identifiable information. The computers and servers used to store personally identifiable information are kept in a secure environment.

Do we use cookies?

Yes. Our cookies improve access to our website and identify regular visitors. Furthermore, our cookies enhance the user experience by tracking and targeting users’ interests. However, this use of cookies is in no way linked to any personally identifiable information on our website.

Setting your cookie preferences
You can accept or refuse cookies at any time

a. Cookies exempt from the consent requirement

In accordance with the recommendations of the French Data Protection Authority (CNIL), certain cookies are exempt from the requirement to obtain your prior consent, insofar as they are strictly necessary for the website to function or are intended solely to enable or facilitate electronic communication. These include, in particular, session ID cookies, authentication cookies, load-balancing session cookies and cookies used to personalise your interface. These cookies are fully subject to this policy.

b. Cookies requiring your prior consent

This requirement applies to cookies set by third parties which are classified as «persistent» in that they remain on your device until they are deleted or reach their expiry date.
As these cookies are set by third parties, their use and placement are subject to their own privacy policies, which you can access via the links below. This category of cookies includes audience measurement cookies (notably PIWIK), advertising cookies (which we do not use) and social media sharing cookies (notably from Facebook, YouTube, Twitter and LinkedIn).
Audience measurement cookies compile statistics on website traffic and the use of various elements of the website (such as the content and pages you have visited). This data helps to improve the website’s user experience. An audience measurement tool is used on this website:
o PIWIK, whose privacy policy is available (in English only) via the following link: https://piwik.org/privacy-policy/
Social media sharing cookies are set and managed by the operator of the relevant social media platform. Subject to your consent, these cookies enable you to easily share some of the content published on the website, in particular via a sharing «button» specific to the relevant social media platform. There are four types of social media sharing cookies on the website:
o Facebook, whose cookie policy you can view by clicking on the following link: https://fr-fr.facebook.com/policies/cookies/
o LinkedIn, whose cookie policy can be found by clicking on the following link: https://www.linkedin.com/legal/cookie-policy?_l=fr_FR
o Twitter, where you can find the options for controlling or restricting the use of cookies, as well as its cookie policy: https://support.twitter.com/articles/20170518#
o YouTube, where you can find guidance on how to delete cookies from the Google Chrome browser by clicking on the following link: https://support.google.com/youtube/answer/32050?hl=fr, as well as the full cookie policy via the following link: https://www.google.fr/intl/fr/policies/technologies/cookies/

c. You have a range of tools for managing your cookie settings

Most web browsers are set by default to allow cookies to be stored. Your browser allows you to change these default settings so that all cookies are automatically rejected, or so that only certain cookies are accepted or rejected, depending on who sets them.
PLEASE NOTE: We would like to draw your attention to the fact that refusing to allow cookies to be stored on your device may, however, affect your user experience and your access to certain services or features on this website. Where applicable, we accept no liability for any consequences arising from a deterioration in your browsing experience resulting from your decision to refuse, delete or block cookies that are necessary for the website to function. Such consequences shall not constitute damage, and you shall not be entitled to any compensation as a result.
Your browser also allows you to delete existing cookies from your device or to notify you when new cookies are likely to be stored on your device. These settings do not affect your browsing experience, but they mean you will lose all the benefits provided by the cookie.
Please see below for details of the various tools available to help you manage the cookies stored on your device.

d. Your web browser settings

Each web browser has its own settings for managing cookies. To find out how to change your cookie preferences, you will find links below to the help pages you need to access your browser’s settings menu:
Chrome: https://support.google.com/chrome/answer/95647?hl=fr
Firefox: https://support.mozilla.org/fr/kb/autoriser-bloquer-cookies-preferences-sites?redirectlocale=fr&redirectslug=activer-desactiver-cookies
Internet Explorer: https://support.microsoft.com/fr-fr/help/17442/windows-internet-explorer-delete-manage-cookies#ie=ie-11
Opera: http://help.opera.com/Windows/10.20/fr/cookies.html

For further information on tools for managing cookies, please visit the CNIL website: https://www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser.

6. Unsubscribe

We use the email address you provide to send you information and updates, or details regarding your order, occasional news, and general or important information. If at any time you wish to unsubscribe and no longer receive emails, detailed unsubscribe instructions are included at the bottom of every email.

7. Consent

By using our website, you agree to our privacy policy.

List of tools used:
Matomo (statistical analysis)
Joomla and any components/plugins (details on request)
WordPress and any plugins (details on request)
Prestashop and any modules (details on request)
SERVICE PROVIDERS WITH ACCESS TO DATA PROCESSING:
– VivaWeb – Web communications agency – www.vivaweb.fr
– SAS Solution Park
If you wish to request access to your data or have it deleted:
Please send an email to rgpd@vivaweb.fr by attaching proof of your identity, along with the details and information you wish to view or delete, which are necessary to identify you (IP address, etc.).

Would you like to be excluded from our statistics?