General Terms and Conditions of Sale and Use

About our company

SPLICAR SRL

In these general terms and conditions of sale, the site https://www.splicarparkfly.be will be referred to as "this site".

In these general terms and conditions of sale, «the Company» refers to: Splicar Park & Fly.

The customer acknowledges having read our general terms and conditions of sale at the time of ordering.

These terms and conditions govern sales to private individuals on the https://www.splicarparkfly.be website.

ARTICLE 1 – Scope

These General Terms and Conditions of Sale (hereinafter referred to as the «GTC») apply, without restriction or reservation, to any purchase of the following services:
The Company’s business activities comprise the letting of parking spaces on private land, the provision of a shuttle service, and vehicle maintenance and cleaning services offered to both private and business customers via its website.
The main features of the Services are presented on the website.
The Customer must read these terms and conditions before placing any order. The choice and purchase of a Service is the sole responsibility of the Customer.
These GTC are accessible at all times on the website and shall prevail over any other document.
The Customer declares that he/she has read these General Terms and Conditions of Sale and has accepted them by ticking the appropriate box before placing an order on the website.
Unless proven otherwise, the data recorded in the Company’s computer system shall constitute proof of all transactions entered into with the Customer.

ARTICLE 2 – Price & Refunds

2.1 The Services are provided at the current rates shown on the website at the time the Company places the order.
2.2 Prices are quoted in Euros and include VAT.
2.3 The rates take into account any discounts that the Company may offer on its website.
These rates are fixed and non-negotiable during their period of validity; however, the Company reserves the right to amend the prices at any time outside this period.
2.4 The payment required from the Customer corresponds to the total amount of the purchase, including any charges.
2.5 An invoice is issued by the Company and provided to the Customer upon delivery of the Services ordered.                                                                          2.6 Cancellation and refunds: The Customer may cancel their booking free of charge up to 48 hours before the scheduled arrival time at the car park. Any cancellation made less than 48 hours before arrival will not give rise to a refund, except in cases of force majeure that are duly justified. The refund will be made within 15 working days via the same payment method used at the time of booking.

ARTICLE 3 - Orders

3.1 It is the Customer’s responsibility to select the Services they wish to order on the website, in accordance with the following terms and conditions:
Bookings can be made online via our website or by telephone.
The customer must provide their preferred arrival and departure dates, as well as details of their flight and vehicle. Additional options may also be selected, such as vehicle cleaning, a pre- and post-rental inspection, and valet parking.
3.2 Any user accessing the booking service must register by entering their details online via the website.
3.3 Once the booking process is complete, the customer receives a confirmation email setting out the details of the booking.
3.4 Prices are quoted in euros and include VAT. Payment is due on the day of booking via a secure payment method on the website or directly at the car park, depending on the payment method selected. Services are always charged at the rates in force at the time the booking is made or on arrival (cash).
3.5 The Company reserves the right to change its prices at any time, but any price changes will not apply to orders that have already been placed and for which a confirmation email has been sent.
3.6 The sale shall only be deemed valid once the price has been paid in full. It is the Customer’s responsibility to check that the order is correct and to report any errors immediately.
3.7 Any order placed on the website constitutes the formation of a distance contract between the Customer and the Company.
3.8 The Customer will be able to access their booking at any time on the website or by email, depending on whether they have an account on the website.

ARTICLE 4 – Terms of payment

4.1 The price is paid by secure payment as follows:
Payment by credit card
4.2 The price is payable in full by the Customer on the day the order is placed.
4.3 Payment data is exchanged in encrypted mode using the protocol defined by the approved payment service provider for banking transactions carried out on the website.
4.4 Payments made by the Client shall only be deemed final once the Company has actually received the sums due.
4.5 The Company shall not be obliged to provide the Services ordered by the Customer if the Customer fails to pay the full price in accordance with the terms set out above.

ARTICLE 5 – Provision of Services

The Services ordered by the Customer will be provided as follows:
5.1 When dropping off a vehicle, the customer undertakes to arrive at least one hour before the start of the check-in process.
The company cannot be held liable if the customer fails to keep to the agreed appointment time.
Keys will be left with car park staff and kept by us in a secure cupboard.

In the absence of any reservation or immediate complaint made by the customer when returning the vehicle, it will be considered that the vehicle is in the same condition as when it arrived at the car park. No claims will be accepted if these formalities are not complied with.
5.4 The Company undertakes to use its best endeavours to provide the Services ordered by the Customer, subject to an obligation of means.

ARTICLE 6 – Liability of the Service Provider – Warranties

6.1 The company undertakes to do everything in its power to ensure that the website is accessible and enables customers to place orders online at all times without interruption. In the event of a temporary interruption, an error message will be displayed.
6.2 Only the Company’s employees are authorised to carry out vehicle manoeuvres and returns.
6.3 The company reserves the right to move vehicles within the car park and outside it in connection with services contracted by the customer, such as maintenance and roadworthiness tests, for example.
6.4 The Company shall not be held liable for any damage caused by events such as storms, hail, acts of vandalism or any other damage arising from natural causes, whether exceptional or not.
6.5 The Company accepts no liability for the theft of personal belongings, including during work carried out by partners commissioned by the Company.
6.6 The company has taken out third-party liability insurance covering damage of any kind caused during the transfer to the airport.
6.7 The company shall not be held liable in the event of any incident or traffic congestion on the journey from the car park to the airport, resulting in the customer missing their flight.
The Company’s guarantee is limited to a refund of the Services actually paid for by the Customer.
6.8 The company shall not be held liable or in breach of contract for any delay or failure to perform arising from the occurrence of an event of force majeure as generally recognised by Belgian case law.
6.9 The Services provided via the website comply with the regulations in force in France. The Company shall not be held liable in the event of non-compliance with the legislation of the country in which the Services are provided; it is the Customer’s responsibility to verify this, as the Customer is solely responsible for the choice of Services requested.
6.10 The company provides its customers with a free shuttle service from the airport to the car park, both on the outward and return journeys.
We recommend that our customers allow 30 minutes after the scheduled landing time for vehicle collection.                              6.11 The Company accepts no liability for any damage, malfunction or theft affecting the vehicle’s interior fittings (such as the car radio, sat-nav, screens, multimedia systems, personal belongings), unless there is evidence of direct fault attributable to the Company. The Customer is advised to remove all personal effects and removable equipment before returning the vehicle.

ARTICLE 7 - Customer liability

7.1 The customer agrees that one of the Company’s employees may collect and retain the keys to their vehicle for the duration of its stay in the car park.
7.2 The customer undertakes to notify the company by telephone or email if they are more than one hour late for their arrival time. Failure to do so will result in their booking being cancelled, and they may be charged a fee of 10 euros to reactivate their booking.
7.3 It is the Customer's responsibility to ensure that their vehicle is in good working order when it is delivered to the car park.
7.4 Breakdowns of any kind requiring work to be carried out on the vehicle parked in our car park will be at the customer's expense.

ARTICLE 8 – Data Protection

8.1 Pursuant to Law No. 78-17 of 6 January 1978, it is hereby reiterated that the personal data requested from the Customer is necessary for the processing of their order and for the issue of invoices.
This data may be disclosed to any partners of the Service Provider responsible for the fulfilment, processing, management and payment of orders.
8.2 In accordance with the applicable national and European regulations, the Customer has a permanent right of access to, and the right to amend, rectify and object to, any information concerning them.
This right may be exercised in accordance with the procedures described in the "legal information" section of the website.

ARTICLE 9 – Intellectual property

The content of the website is the property of the Seller and its partners and is protected by French and international intellectual property laws.
Any total or partial reproduction of this content is strictly prohibited and may constitute an infringement of copyright.

ARTICLE 10 – Applicable law – Language

10.1 These General Terms and Conditions and any transactions arising therefrom shall be governed by and subject to Belgian law.
10.2 These GTC are written in French. If they are translated into one or more foreign languages, only the French text will be deemed authentic in the event of a dispute.

ARTICLE 11 – Disputes

11.1 For any complaints, please contact customer services at the Company’s postal address or email address as set out on the page containing these Terms and Conditions.
11.2 The Customer is informed that, in the event of a dispute, they may, in any event, resort to contractual mediation through existing sector-specific mediation bodies or to any alternative dispute resolution method (such as conciliation).

ARTICLE 12 – Force majeure

12.1 The Company shall not be held liable or deemed to be in breach of contract for any delay or failure to perform its contractual obligations resulting from the occurrence of a force majeure event, as defined by Belgian case law.
12.2 Any unforeseeable, unavoidable event beyond the control of the parties which renders the performance of contractual obligations impossible shall be deemed to constitute a case of force majeure.
12.3 The following, in particular, are recognised as cases of force majeure: natural disasters (storms, floods, fires), total or partial strikes, wars, riots, acts of terrorism, network or IT system failures, government decisions, epidemics or pandemics.
Any disputes arising from purchase and sale transactions concluded in accordance with these General Terms and Conditions of Sale which have not been settled amicably between the parties or through mediation shall be referred to the competent courts in accordance with the provisions of ordinary law.

These documents have been drafted by a specialist lawyer and are protected by copyright. Please do not copy them or you will be prosecuted for copyright infringement.